Rock Solid Surfacing Solutions - Landscapers didn't finish job - never returned calls

Whitby, Ontario 0 comments
Not resolved

ROCK SOLID SURFACE SOLUTIONS - WHITBY - LANDSCAPING - BIG MISTAKE

DO NOT USE THIS COMPANY!!!!

When we were sold on the deal we were LIED TO about the company's years in the business and past experience.

We were quoted 3 days work - they were at our home for 13 days (no more than 3 full 8 hour days, though) - and with work still to complete they were on to the next job.

We heard EVERY EXCUSE : "sick father", "mother in tears", "too hot", "expected to rain" (it was summertime in Canada!)

They made a mess of our backyard steps and we had a GAPING HOLE in the stones for weeks (and an active two year old using the back stairs on a daily basis) while they ordered a stone to replace the mistake originally made (glued the wrong side of the rock).

A couple of weeks later they came with a stone to replace the error - and AGAIN GLUED THE WRONG SIDE OF THE STONE!!! We had to wait again for weeks more!

We even had to take their power washer as insurance to ensure we would be seeing them again - then we were told that we were a low priority (they didn't like that we held their power washer as our "hostage")

Once the back step was finally repaired we moved our attention to the front walkway repair. The slope of the walk was incorrect and so we had GIANT PUDDLES accumulating every time there was rain. (did we mention that we also have an active two year old?!)

Promises were made that the walk would be repaired to our satisfaction ("as early as this week") and they were off - taking the power washer with them (we still haven't had our driveway cleaned as promised!)

And then began 2 months of WEEKLY UNANSWERED PHONE CALLS and UNRETURNED MESSAGES.

As of the date of this posting, it has been 4 MONTHS since ROCK SOLID SOLUTIONS started work on our yard. (my husband is now going to finish the job)

DEFINITELY NOT WORTH THE FRUSTRATION!

Review about: Landscaping.

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